Drift Detection for Amazon Connect

Stop Configuration Drift Before It Breaks Production

ConnectForge continuously snapshots, audits, and detects configuration drift across all your Amazon Connect instances — so you stay compliant, stable, and in control.

No agents required
Secure IAM-based access
Works across accounts
connectforge — drift-report.diff
3 changes detected
// Instance: prod-contact-center  |  2024-01-15 → 2024-01-16
RoutingProfile.MaxContacts: 5
+RoutingProfile.MaxContacts: 10
  Queue.DefaultOutboundQueue: sales-queue
ContactFlow.Status: PUBLISHED
+ContactFlow.Status: DRAFT
Lambda.FunctionARN: …:function:verify-customer
+Lambda.FunctionARN: …:function:verify-customer-v2
3 changes detected⚠ 1 critical — ContactFlow reverted to DRAFT

Features

Everything You Need to Stay in Control

Snapshot Configuration

Automatically capture deterministic snapshots of your Amazon Connect configuration across all environments.

Detect Drift

Instantly identify changes between snapshots and detect unauthorized or accidental configuration drift.

Audit & Report

Generate audit logs and validation reports for compliance, debugging, and operational visibility.

How It Works

Up and Running in Minutes

1

Connect Your AWS Account

Authorize access securely via IAM AssumeRole — no agents, no credentials stored.

2

Discover Instances

We automatically discover all Amazon Connect instances across your accounts and regions.

3

Capture Snapshots

Deterministic configuration snapshots are taken on your schedule and stored securely.

4

Detect Drift

Any deviation between snapshots is flagged immediately with a full diff report.

Why ConnectForge

Built Where AWS Falls Short

AWS Config wasn't designed for Amazon Connect. ConnectForge was.

With AWS Config Only

  • No deep Amazon Connect resource visibility
  • No snapshot-to-snapshot comparison
  • No drift-first alerting workflows
  • No multi-tenant or multi-account view
  • Manual effort to track silent changes
  • No audit-ready compliance reports

With ConnectForge

  • Full visibility into every Connect resource
  • Side-by-side snapshot diff views
  • Drift-triggered alerts and workflows
  • Multi-tenant and multi-account support
  • Automatic silent change detection
  • One-click audit and compliance reports

Who It's For

Built for Teams That Can't Afford Surprises

Managed Service Providers

MSPs managing multiple customers get tenant-level visibility, controlled access, and fast drift detection across all client environments in one place.

Enterprise Teams

Enterprise teams managing environments can enforce consistency, reduce outages, and improve audit readiness across prod, staging, and dev.

Differentiators

What Makes ConnectForge Different

Deterministic Snapshots

Reproducible state capture designed for reliable comparisons across time and environments.

Built for Amazon Connect

Purpose-built workflows that understand Connect resources — not generic AWS config tools.

Multi-tenant by Design

Isolate customers, environments, and access policies with clean role-based controls.

Drift-first Workflows

Every view, alert, and report is centered around finding and resolving drift faster.

Roadmap

What's Coming Next

We're building the most complete drift detection platform for Amazon Connect.

Coming Soon

Validation Reports

Automated config validation against best practices and custom rule sets.

Coming Soon

Full Inventory

Complete asset inventory across all Connect instances and accounts.

Coming Soon

Audit Logs

Tamper-proof audit trail for every configuration change detected.

Coming Soon

Drift Notifications

Real-time alerts via Slack, PagerDuty, or email when drift is detected.

Coming Soon

AI Drift Insights

LLM-powered analysis that explains what changed, why it matters, and what to do next.

Get Started

Take Control of Your Amazon Connect Configuration

Join teams that trust ConnectForge to catch drift before it becomes an outage.

No credit card required · Setup in under 5 minutes